Support

Last updated: 28 September 2026

Contact

Email hello@movesbook.app. We answer within 3 working days.

For parents

Why did I get an email about my child?

Your child asked for a MovesBook cloud account, which saves their training so it is not lost. Nothing is created unless you say yes. Until then we hold nothing about your child.

How do you check I'm an adult?

Kids Web Services (KWS), run by Epic Games, checks it for us. We never see the card, ID document or face scan used for the check.

What did I agree to?

A cloud account that saves your child's training data. Nothing else. Your child sees no ads, is not profiled, and their data is never sold or shared. Classes stay closed to them. The details are in our privacy policy, under "Children with a Parent's Consent".

How do I see, download or delete my child's data?

Use the private manage link in the email we sent you. The page shows what we hold, lets you download a copy, and lets you withdraw your consent. It can also send you a new link. Lost the email? Write to hello@movesbook.app.

What happens if I withdraw?

We delete your child's cloud account and everything stored with it. What is on your child's phone stays there, and the app goes back to working on the phone only.

I never answered. What happens to my email address?

We delete it 30 days after your child asked. If you said no, we delete it at once.

General

How do I delete my own account?

In the app, go to Settings → Delete account. You can also email hello@movesbook.app or follow these steps.

Where is my data stored?

On your device. If you sign in, it is also saved in Google Firebase so you can back it up and use it on other devices; the database is in Singapore. See our privacy policy for the full list.

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