Fix common problems

Videos and photos

A video says Not on this phone

The file is on the phone where you added it. Videos and photos never go to the cloud. To bring them over, make a backup with Data + media files on that phone and restore it here. See Where your videos are kept.

A video says File missing

The file is gone from this phone. You can only remove the row. If you made a backup with Data + media files, restore that backup folder instead. See Restore a backup.

A video link opens in the browser

Only YouTube, Vimeo and direct video file links play inside the app. Other links, like TikTok or Instagram, open in your browser. See Add a video link to a move.

I can't find Replay Cam

Replay Cam is only in the phone app. On FREESTYLE, the tile is hidden in far view, so turn far view off. If you see The camera stopped, close Replay Cam and open it again. See Watch yourself on a delay with Replay Cam.

Signing in

I forgot my password

On the sign-in screen, type your email, then tap Forgot password?. MovesBook sends you a reset email. If it doesn't arrive, check your spam folder. See Create an account or sign in.

"Incorrect email or password."

Check the email and the password. If you made the account with Apple or Google, tap that button instead. Continue with Apple is not in the Android app.

There is no sign-in screen

Then your training is saved on this phone only. Your profile may show ASK A PARENT FOR AN ACCOUNT. See Ask a parent for an account.

My data is not on my new phone

Sign in with the same account you used before. Data you made without an account stays on the old device; bring it over with a backup file. See Use MovesBook offline and on more than one device.

Limits and Premium

The plans sheet opened

You went past a free limit. The counter on the button shows it, like 1 of 1 today. Close the sheet to keep using MovesBook for free. A daily use comes back 24 hours after you made it. See What's free and what Premium adds.

Premium is missing

Sign in with the account you bought it on. On the phone app, tap Restore Purchases on the plans sheet. See Restore your purchases.

Missing things

Some moves are not in my library

A filter may be on. A dot on ⋯ (Tools) means a filter is on. Tap ✕ on the filter chips above the list, or tap ⋯ › Spotlighted again to show all moves. See Find, sort and filter your moves.

Deleted moves wait in the Bin for 15 days. See Delete a move and get it back.

Search doesn't find my move

The magnifier in the header looks in the text you wrote, not in names. To find a move by name, tap MOVES › VOCABULARY › ⋯ (Tools) › Search…. See Search MovesBook.

A field is missing in the move form

The form starts in Simple mode. Tap the switch next to the title to change to Full. See Switch the move form to Full mode.

A move shows a lower level than I set

That is Execution Decay: the level drops when you have not trained a move for a while. Train it and the full level comes back. See Keep moves fresh with Execution Decay.

The + button is grey

+ does nothing on some pages, like MOVES › LINKS and REFLECT › MY BOOK. See Use the + button.